The Jet Merchants
Privacy Policy
The Jet Merchants (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, utilize our advisory portal, or engage our private aviation charter services.
1. Information We Collect
When you interact with our platform or advisors, we may collect the following types of information:
Personal Information: Information you voluntarily provide when requesting a quote, booking a flight, or creating an account. This includes your name, email address, phone number, billing address, payment information, and passenger details (including dates of birth and government ID/passport information necessary for flight manifests).
Non-Personal & Usage Data: Information automatically collected when you access our site, such as your IP address, browser type, device information, and interactions with our web pages.
2. How We Use Your Information
We use the information we collect to operate our business and provide you with high-touch advisory services, including:
Processing flight requests, generating charter quotes, and finalizing bookings.
Communicating with you regarding your account, flight itineraries, and customer service inquiries.
Coordinating with third-party, FAA Part 135 certified air carriers and ground transportation partners to execute your travel.
Sending marketing communications, newsletters, and empty leg alerts (only if you have opted in).
3. SMS Marketing and Notifications
By providing your mobile phone number and opting into our SMS messaging program, you agree to receive automated notifications regarding flight updates, charter quotes, and advisory support.
Opt-In Data Privacy: We highly value your privacy. Your mobile phone number and SMS opt-in data will not be shared, sold, or rented to any third parties or affiliates for marketing or promotional purposes.
Opting Out: You can opt out of receiving SMS messages at any time by replying “STOP” to any message we send you. You will receive one final message confirming your opt-out status. For assistance, reply “HELP”. Message and data rates may apply.
4. Information Sharing and Disclosure
We do not sell your personal information to third parties. We only share your data in the following limited circumstances:
Service Providers & Operators: We share necessary passenger details with our network of certified aircraft operators, fixed-base operators (FBOs), and catering vendors strictly to fulfill your confirmed travel arrangements.
Business Operations: We may share data with trusted third-party software providers (like our CRM or payment processors) who are contractually obligated to keep your information secure and use it solely to perform services on our behalf.
Legal Requirements: We may disclose your information if required by law, aviation security regulations, or in response to a valid request from government or law enforcement authorities.
5. Data Security
We implement robust, industry-standard technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, please note that no method of electronic transmission or data storage is 100% secure.
6. Your Rights
Depending on your jurisdiction, you have the right to request access to, correction of, or deletion of the personal information we hold about you. You may also opt out of promotional emails at any time by clicking the “unsubscribe” link at the bottom of our communications.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our advisory team:
The Jet Merchants
5826 New Territory Blvd PMB 972
Sugar Land, Texas, United States
Business Phone: +1 (832) 220-1567